The brief
A leading public-sector bank needed dedicated on-site L1 and L2 engineers for its digital-payments infrastructure team, with attendance reporting, KYC-verified staff, business-continuity planning and quarterly invoicing against signed-off attendance.
What we did
We placed and manage the team, handle replacements and onboarding, submit quarterly attendance reports for sign-off and maintain the BCP and risk-assessment documentation the bank’s audit team requires.
Outcome
Continuous coverage since go-live, invoices signed off every quarter, and a single accountable vendor for the bank’s project-management team.