Offshore delivery centre, Faridabad
Our India delivery centre supports the group’s clients in Australia and New Zealand today and is the offshore engine for any company that wants enterprise-grade IT support without enterprise cost.
What we deliver offshore
- 24×7 service desk – phone, email, chat and portal, follow-the-sun coverage
- NOC and SOC monitoring on your tools or ours (ITSM, SIEM, RMM)
- Remote L1 and L2 support for end users, servers, networks and cloud
- Back-office IT: asset management, procurement desk, licence and renewal tracking, documentation
- Project resources: migrations, rollouts and software development
Why India, why us
- English-speaking engineers working your business hours
- ISO-aligned processes, KYC-verified staff, NDAs and client data controls
- Same group entity in Australia and New Zealand – one contract, local accountability
- INR cost base: typically 40–60% lower than onshore delivery
Tools and platforms we work on
- ITSM / ticketing: ServiceNow, Jira Service Management, Freshservice, ManageEngine ServiceDesk Plus, BMC Remedy – or your own instance
- SIEM / security monitoring: Splunk, Microsoft Sentinel, IBM QRadar, Wazuh, Fortinet FortiAnalyzer
- RMM / infrastructure monitoring: ManageEngine Endpoint Central, SolarWinds, PRTG, Zabbix, Nagios
- Endpoint and identity: Microsoft Intune, Active Directory / Entra ID, SCCM
- Backup and DR: Veeam, Acronis